Frequently Asked Questions Your NDIS Questions Answered

Peninsula Health is NDIS ready.

We are a registered provider of NDIS services and are here to help you get the best out of your plan – so you can live your best life. Below is a list of common questions about the NDIS, our services and what it means for you.

General information

What is the National Disability Insurance Scheme?

The National Disability Insurance Scheme (NDIS) is a new way of providing funding and support for people with disabilities across Australia.

The NDIS provides lifetime supports to individuals who meet the eligibility criteria. The support is based on a plan that includes your support needs, goals and aspirations.

Peninsula Health is a registered NDIS provider and we deliver services for clients in Frankston and the Mornington Peninsula. We will work with you to create a plan to suit your own goals and hopes.

Who is the National Disability Insurance Agency?

The National Disability Insurance Agency (NDIA) is the government agency responsible for managing the NDIS.

The NDIA manage the administration of all NDIS funding, and are able to provide information about how the NDIS works, whether you or the person you care for is eligible, and how you can take part.

What is the difference between NDIS and NDIA?

NDIS stands for National Disability Insurance Scheme.

It is a new national system of providing support for people with disabilities, their families and carers. It is focused on providing real choice and flexibility to people with disabilities, through the provision of personalised funding.

People with a disability who are eligible to take part in the scheme are called “participants”.

The NDIA is the National Disability Insurance Agency.

It is a government agency whose role is to implement and manage the NDIS and ensure people with disabilities continue to get the support they need.

How does it work?

If you are eligible for the NDIS, you will receive funding on an annual basis to purchase the services, aids and equipment you need from the service provider/providers of your choice such as Peninsula Health.

You can choose to either self-manage your own funds, in which case you make claims to NDIS personally, or else ask the NDIA – the agency established to administer the NDIS – to manage your funding for you.

As individual circumstances, conditions or needs change, NDIS participants will be able to apply to have their funding plan adjusted accordingly.

What services can I access under the NDIS through Peninsula Health?

Peninsula Health provides a full range of allied health and support services to individuals with disabilities and their families throughout each stage in life.

We can support you to:

  • Become more independent
  • Transition to school
  • Access therapy services
  • Learn new skills
  • Strengthen relationships with family, friends and others
  • Be a part of your community.

Talk to us to find out more.



Who can access the NDIS?

Eligibility for NDIS funding is determined by the NDIA and comes down to four factors:

Disability & Early Intervention
You must:

Have a permanent disability, which limits your ability to participate in your community, obtain employment, and perform day-to-day tasks without support from a carer or assistive technology.


Have a permanent disability (or developmental delay for children under 6 years) which would likely benefit from receiving supports now, with the aim of reducing the amount of support needed in the future.

Residency status
You must be an Australian citizen, hold a permanent visa or be a New Zealand citizen with a Protected Special Category Visa.

To access NDIS Service at Peninsula Health, you must reside in Frankston or the Mornington Peninsula.

In Victoria, the NDIS being rolled out over three years in stages by local government area. To check when your area will be rolling out visit, the NDIS website.

You must be under 65 years of age at the time of rollout in your area.

We recommend that you confirm your eligibility with the NDIS Access Checklist tool, or by calling the NDIA on 1800 800 110.

How do I know if I am eligible?

You can use My Access Checker to find out if you are eligible to receive assistance from the NDIS, and what the next steps are.

If you live outside an NDIS roll out locations, your existing funding and supports will continue. These will remain in place until the NDIS is introduced to your area.

People over 65 who are currently receiving

People over the age of 65 are not eligible for the NDIS. People over 65 who currently receiving disability support will be provided with the same supports and funding that they received prior to the transition to the NDIS.

If you would like to more information about services for people over 65 years, please call 1300 665 781 or visit our website


What does the NDIS mean for me?

I am currently receiving services and support from Peninsula Health. What will the NDIS mean for me?

Please contact us so we can talk to you about your personal circumstances and what the NDIS will mean for you personally.

We understand that undergoing a change this big can be challenging, so we will work with you to ensure that the transition to NDIS is tailored to your needs. 

During the transition you can be assured that we will maintain our commitment to provide health services to you and your family.  This means that if we currently provide services and support to you, a family member or loved one, we will make sure your voice and choices are heard, and that we will continue to partner with you to develop personalised plans and goals that reflect your needs, individuality and culture.

What services does the NDIS cover?

The NDIS covers a wide range of disability services and support.

These can include therapies, education, living arrangements, home modifications, communication assistive technology, mobility equipment, community participation activities, and support in gaining and maintaining employment, just to name a few.

NDIS services can support you in the following ways:

  • Achieving your goals.
  • Increasing and maintaining independence.
  • Developing necessary skills for everyday life
  • Facilitating participation in your community.
  • Transitioning to school or work.
What is not covered by the NDIS?

The NDIS does not provide funding for support if it is:

  • Not related to a person’s disability.
  • A duplicate of another support within a participants personal support plan.
  • Related to daily living expenses not tied to a participants disability (e.g. rent, groceries).
  • Better addressed through an alternative support system (e.g. through the hospital).
  • Likely to cause harm to a participant or pose a risk to others.
  • Related to income replacement.
Is there a limit to the funding available for my plan?

Yes, the NDIS will ask you to think about what your goals are and what support you need.

Goals are ideas you have about what you want to do in your life. They can be big or small and cover many parts of your life. For example, goals can be becoming more independent, going to schools, spending time with friends or being healthy.

This will be easier if you do some planning. Peninsula Health can help you figure out what you already get and we have people who can help you to figure out what you want.

You can also find my info on planning at the NDIS website

I am currently receiving services and support from another provider. What will NDIS mean for me?

Increased flexibility and choice is what is encouraged under the NDIS.  This means that many people can access different support from many services. 

You may find as you transition through to the NDIS that you identify goals and ambitions in areas where Peninsula Health can support you to achieve your goals, and some areas where another provider is better able to assist you.

We are here to help you achieve your goals.  You tell us what you need, and we can tailor it for you.



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